Delivery
Australian Shipping
Where possible items are checked and dispatched within 48 hours from sale closure from our warehouse in Sydney.
Delivery times (following payment in full for goods) can vary between 2 and 10 working days, depending on your
location. For example, if you live in a metropolitan area, it is likely you will receive your goods before a
customer living in a rural, regional or interstate location.
Here’s how we do it:
- Once payment has been received, all paperwork is automatically generated by our systems.
- All order details are checked and verified, prior to the electronic dispatch of your invoice to
your nominated e-mail address.
- Order details are then forwarded to our warehouse team, who pick, pack and prepare orders for
dispatch, following consolidation of all orders received.
With specific reference to the warmer months and to protect your wine, we will not ship if the weather is
too hot or is forecast to be hot for an extended period of time, unless you specifically contact us to
request otherwise.
Empire Auctions utilizes the services of Australia Post’s Wine e-parcel service for all parts of Australia,
except the Sydney metropolitan area. This area is serviced by a team of private specialized wine carriers.
All parcels are tracked electronically for peace of mind.
An adult 18 years of age or older must be physically present to sign for the wine when it is delivered.
Receiving Your Wine
Due to Liquor Licensing regulations, all wine deliveries must be received by an adult 18 years of age or
older. Therefore, we recommend that you ship to a business address. If you are not available to take delivery
of your order at delivery, a calling card will be left by the carrier, detailing date, time and delivery
information. Under no circumstances will wine be left with a minor.
Delivery Times
At this stage we cannot schedule shipments for a specific time during the day.
Multiple Purchases
Unfortunately due to our existing insurance arrangements multiple purchases can only be combined on the
following individual purchases of wine:
- 1 bottle
- 2 bottles
- or 3 bottles we will REFUND the following:
- up to 50% of the total delivery cost for NSW
- up to 40% of the total delivery cost for QLD and VIC
- up to 30% of the total delivery cost for S.A
- up to 15% of the total delivery cost for Tas, WA, NT and islands such as Hamilton, Hayman and Rottnest.
Missing Items
If you have not received your goods after 7 business days, please contact our Customer Service team by filling
in the contact us form accessed from the top of the home page or click here. Please include your address details
and invoice number.
Items damaged in transit
Please refer to our returns and refunds information page accessed from the homepage.
International shipping
This is not current available on standard purchases and is subject to the laws and taxes of the destination
country. For more information, please contact us using the form on our website.
Weather conditions and delivery of your wine
Shipping wine requires special care. Variable temperature, packaging and general long distance transport in
Australia are just some of the challenges faced. At Empire Auctions we are committed to getting your wines
to you as safely and efficiently as possible.
We provide temporary (up to 7 business days) free wine storage during periods of extreme weather in one of our
state-of-the art warehouse facilities.
Shipping during periods of extreme heat can damage fine wine. We will not ship your wine if the temperature is
above 30 degrees Celsius at our warehouse location or your shipping address. Instead, your wine will be held in
our warehouse for up to 7 business days at no additional charge until the weather is suitable for shipping. This
means that during the summer months, shipment of your wine can be delayed for several weeks.
If you want us to ship your wine regardless of the weather, please contact us to authorize shipment. If you
choose to ship during extreme weather conditions, you assume all responsibility for possible weather-related
damage. If wine is heat damaged, the cork can protrude or allow leakage from the bottle. If the cork is
protruding or leaking, Empire Auctions will not accept the return of the wine.
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