Since its inception in October 2006 Empire Auctions (previously known as LawsonsOnline), has sold over 36,000 items to happy customers across Australia and we’re continuing to grow.
Our strategies may have changed and evolved, but one thing that has remained a fundamental core of our business is customer service. We pride ourselves on our superb customer service and support team, always willing to help and listen to you — our customers.
If you have any questions, visit our FAQ, Refunds Policy, Help Guide or just email us with your specific question and we will be happy to help.
Here is a small sample of the positive feedback sent by our MANY HAPPY CUSTOMERS.
‘Thank you very much for letting me know about my wine purchase. I am very happy to hear it is on its way. I can't wait to see it. Thanks very much for your communication and excellent customer service. Kindest regards, Mitch (Hobart – Tasmania)
‘Let me start by saying thank you, thank you for providing 'customer service' this a rare thing in this day and age. I appreciate the time and effort in following this through to its end. Because of your positive actions I will continue to shop through Empire Auctions. Again thank you for following this through. Kind regards, Michael (Bundanoon – NSW)
“THANKYOU FOR YOUR TIME AND TROUBLE ITS NOT WHAT YOU DID "BUT HOW YOU DID IT." SINCERELY JOAN (Benalla – VIC)
Positive feedback received as part of our 2009 survey.
I have been a purchasing member from the very early days (Pre Empire) & find it an excellent auction site - Like "Johnny Walker" keep on keeping on! Les (West Wodonga – VIC)
‘Thanks, what great service you give. This is my first auction experience with Empire Auctions, sure will be using this site again.” Regards Tammy (Brisbane, QLD)
Living in a remote area I have to use the internet to buy and this is a great site for wine. Thank you Annie (Hayman Island, QLD)
I think your site is great and does not require any improvements, keep up the good work - there are some terrible auction website out there, yours is definitely not one of them!! :) Sacha (Sydney – NSW)
ALWAYS ENJOYED YOUR SERVICE AND GREAT RANGE OF PREMIUM WINES . AUCTION PROCESS IS EXCELLENT AND PRICE THAT I HAVE BEEN ABLE TO ACQUIRE AT IS SPOT ON. Karl (Pennant Hills- NSW)
I really enjoy using this website, and have been pleased to find wine that i cant find anywhere else - Narelle (Newstead – Tasmania)